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(3) to convince
Treatment is to convince the "objections" to change the minds of others. To convince the negotiations are crucial. However, people's awareness of persuasion to convince the selection methods often vary by culture. In the vertical position of the relationship-oriented culture, people often tend to be more time and energy spent on work-related greetings, as well as the exchange of information on, to convince the stage to "controversial" content on the few. Even to persuade, for face-saving psychological, often implicitly or select the way behind the scenes, but also to persuade the manner and also with the status of relations.Such as the Japanese culture, are more presumptuous or tough negotiating strategy may lead to loss of face and undermine the important personal relationship, so less is used. But sometimes in an informal setting will be the buyer to use. In contrast, at the level of attention to the status of the relationship between type of culture, people believe in frank, competition and equality of values, to persuade think are the most important aim of the negotiations quickly in order to be exposed to different views on treatment, for example, American businessmen enjoy at the negotiating table showdown, eager to communicate information from stage to stage to convince.In addition, negotiations are also easy to change the idea, the use of cultural relativism than other deterrent to convince many of the tactics, and will usually reveal an easily excited, in other cultures may appear to be more childish emotions.
(4) concessions and agreement
Based on the objective existence of differences in thinking, different cultures negotiators showed up differences in decision-making to form a sequence of decision-making methods and the overall decision-making conflicts. When faced with a complex negotiation tasks, using the order of decision-making methods of Western culture in particular Britain and the United States people are usually broken down into major tasks will be a series of small task. Price, delivery, warranties and service contracts and other issues to resolve at times, each time to solve a problem, there are concessions and commitments from start to finish, the final protocol is the sum of a series of small protocol.
However, the overall decision-making method using the Oriental Culture at the end of the negotiations will have to be at all the problems on and commitment to make concessions to reach a package agreement.
2, after negotiations: varies due to a cultural exchange of good follow-up
International Business Negotiation management related to contract management and follow-up to communicate behavior. Of different cultures to the contents of the contract, the contract role of different interpretations exist. In the West such as: American culture emphasize objectivity, equality-oriented concepts, therefore, often rely on the strict definition of the contract to protect the rights and obligations. A result, the contract between the American enterprise usually up to more than 100, including all aspects of the agreement closely the wording of the terms, and its aim is to take to protect the companies are not subject to the various disputes and accident damage.In addition, the informality of American culture in general will be regarded as a contract signing ceremony is a waste of time and waste of money to act, so contracts are usually sent through e-mail to signed.
Those who pay attention to the relationship between culture and its settlement of disputes often do not rely entirely on the legal system, usually dependent on the relationship between the two sides. Therefore, in these cultures, a written contract is very short, the main commercial partners to describe their respective responsibilities, and sometimes do not write well, just deal with the relationship between that contains the principle of description only. Even for complex business relationships and formulate a detailed contract, the purpose of understanding with the American not the same. Relationship-oriented culture, managers usually want to hold a by the respective Chief Executive Officer attend the formal signing ceremony.
Communicate on the follow-up, the American cultural emphasis "put a distinction between people and events," mainly interested in substantive issues, so often do not pay attention to follow-up to communicate. However, the importance of personal relations in culture, with the majority of customer follow-up of foreign exchange be regarded as international business an important part of the negotiations.
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