Returns/Exchanges
· Send return/exchange package with invoice to:
Infinity Shoes Online - 391 Broadway - New York, New York 10013.
· Infinityshoes.com must be contacted by e-mail using our return/exchange form within 14
business days of the UPS delivery date. Be sure to include your order number, e-mail
address, item(s) being returned, and the item(s), if any, you are requesting for
exchange.
· All packages must be postmarked within 14 business days of the UPS delivery
date.
· If package is not postmarked within the time allotted, the order will no longer be eligible
for return for refund. We will allow a return for exchange or return for on-line credit
only at the item’s current on-line selling price and only if the particular style and color
is still in stock.
· All inbound shipping costs will be customer's responsibility.
· Shoes must be unworn, in original condition and within corresponding shoe box and
packaging. Items returned without original shoe boxes or if the shoe boxes were used
as shipping material will each incur a $7 restocking fee.
· On any orders with free shipping, if the item(s) being returned causes the order's original
total to become less than $59.98 then the original shipping costs will be incurred.
· Items may be exchanged for another size, color, or style.
· Infinityshoes.com will pay for one outbound shipment for exchange transactions totaling
over $59.98. Exchange transactions totaling less than $59.98 will incur outbound
shipping costs.
· All shipping costs are calculated in real-time rates.
· Please note returns/exchanges can take up to 2 weeks to be processed from the date
we receive the package and 1-2 billing cycles for credit card refunds to appear on your
statement.
· All restocking fees, shipping costs, and exchange balances will be charged to the
purchasing credit card associated with the original order.
· All refunds will be credited to the purchasing credit card associated with the original
Promotions
· We will honor any promotion for one exchange transaction.
· All return/exchange and clearance policies apply.
· Promotional discounts are void on exchanges if customer never contacts customer
service regarding a return/exchange and/or if package is not postmarked within the 14
business day period allowed.
· Price adjustments are not issued on orders placed during a promotion.